Job Duties

• Arrange and coordinate transportation for customer returns

• Verify RMAs and follow up on missing or invalid information

• Consolidate return shipments to reduce transportation costs

• Provide RMA and BOL documentation to carriers

• Schedule return deliveries to LG warehouse or as-is dealers

• Manage reverse logistics for returned products

• Act as the primary contact for return shipments and carriers

• Respond to group emails in a timely manner

• Track RMAs and investigate cases open over 30 days

• Handle rail billing and related administrative tasks

• Escalate carrier issues to the Manager as needed

• Perform additional assigned duties

  
  

Job Requirements

• 1–3 years of experience in a customer service–related role

• Strong computer skills, especially Microsoft Excel

• Warehouse experience preferred

• Excellent interpersonal and communication skills (written and verbal)

• Self-motivated and resourceful with the ability to work independently

• Team player with the ability to interact effectively at all organizational levels

• Strong organizational and time-management skills

• Ability to work well under pressure

Job Types: Full-time, Permanent

Pay: $22 per hour

Benefits:

• Dental care

• Extended health care

• Life insurance

• Paid time off

• RRSP match

• Vision care

Experience: Customer service: 1 year (required)

Submission Procedures

• Should you be interested, please submit your resume.

  
  

We appreciate all applicants who are interested. However, please note that only those who are selected will be contacted.

Pantos Logistics Canada Inc. is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act. As such, Pantos Logistics Canada Inc. will make accommodations available to applicants with disabilities upon request during the recruitment process.